Our refund policy is designed to be fair while maintaining the sustainability of our service.
General Policy
Credit purchases are non-refundable as they represent access to our AI processing infrastructure. This is standard practice for credit-based AI services.
When We May Offer Refunds
We consider refund requests on a case-by-case basis for:
- Technical Failures: Persistent technical issues preventing you from using purchased credits
- Billing Errors: Duplicate charges or incorrect amounts
- Service Issues: Extended downtime affecting your ability to use the service
Credit Compensation
Instead of monetary refunds, we often provide credit compensation for:
- Generations that failed due to our system issues
- Quality issues with generated outputs
- Other service-related problems
How to Request
If you believe you're entitled to a refund:
- Email us at support@magicscreenshots.com
- Include your account email and purchase details
- Describe the issue you experienced
We typically respond within 24-48 hours.
Prevention
To avoid needing refunds:
- Start with a smaller credit package to test the service
- Use free trial credits first
- Check our FAQ and guides before purchasing